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Perguntas frequentes

Início Perguntas frequentes

#Perguntas frequentes

Got questions? We’ve got answers! Explore our FAQ to find everything you need to know about orders, shipping, returns, and our products. At Loco For Pets, we’re here to make your shopping experience as smooth as your pet’s fur.

Quanto tempo demora a entrega?
We use trusted delivery partners such as USPS, UPS, and FedEx to ship most of our U.S. orders. Loco For Pets reserves the right to use alternative carriers when it ensures faster or safer delivery for your items.
Que transportadoras utilizam?
We work with reliable shipping partners such as USPS, UPS, and FedEx to ensure your order arrives safely and on time. Depending on your location and the size of your order, Loco For Pets may occasionally use alternative couriers to provide the fastest delivery possible.
Porque estou a ver custos de envio se existe uma promoção de envio gratuito?
Standard delivery is free on most Loco For Pets orders that meet the minimum spend requirement. If you’re seeing a delivery charge, it may be because your order total doesn’t qualify for free shipping, your location falls outside our standard delivery zones, or you’ve selected an express or priority shipping option at checkout.
Não recebi o email de confirmação ou envio. O que devo fazer?
First, please check your spam/junk folder and make sure you entered the correct email at checkout. Orders can take a short time to process—your confirmation usually arrives within a few minutes, and the dispatch/shipping email is sent once your order is handed to the carrier. You can also check your order status via your order confirmation page (if you have the link) or by logging into your account. Still not there? Reach out to Loco For Pets Support with your name and order number, and we’ll resend the email and confirm your order status.
Porque é que a minha encomenda pode chegar em pacotes separados?
At Loco For Pets, all orders are shipped directly from our main fulfillment centers or trusted suppliers to ensure fast and reliable delivery. Because we don’t operate through local branches or physical stores, your items are dispatched from the nearest available warehouse based on product availability and location. This helps us keep delivery times short and ensures every order is handled with care.
Posso recolher a encomenda numa loja física?
At the moment, Loco For Pets operates exclusively online and doesn’t offer in-store pickup. All orders are shipped directly to your address from our fulfillment centers to ensure fast and convenient delivery. We’re always looking to expand our services, so store collection may become available in the future!
Fazem entregas ao fim de semana?
As entregas dependem da transportadora local e da sua região. Em alguns casos, podem ocorrer entregas ao fim de semana, mas não conseguimos garantir esse serviço.
Podem confirmar se receberam a minha devolução?
Once your return reaches our warehouse, you’ll receive a confirmation email from Loco For Pets. Please allow a few business days after the parcel is delivered for our team to inspect and process your return. If you haven’t received confirmation after 7 business days, contact our Customer Support team with your order number and tracking details, and we’ll be happy to check it for you.
Quanto tempo demora o reembolso?
Once we’ve received and inspected your return, your refund is typically processed within 3–5 business days. Depending on your bank or payment provider, it may take a few additional days for the funds to appear in your account. If it’s been more than 10 business days since your return was confirmed and you haven’t received your refund, please reach out to Loco For Pets Support and we’ll help resolve it quickly.
Quem paga os custos da devolução?
If your item arrives damaged, defective, or incorrect, Loco For Pets will cover the full cost of return shipping. For all other returns — such as unwanted or changed-mind items — the customer is responsible for the return postage. We recommend using a tracked shipping service to ensure your return reaches us safely.
Porque não foi reembolsado o custo original do envio?
Delivery fees are only refunded when an order is returned in full or if the return is due to an error or fault on Loco For Pets’s part (such as a damaged or incorrect item). If you kept part of your order or returned items for reasons unrelated to a fault, the original delivery charge isn’t refundable. Our goal is always to handle refunds fairly and transparently — if you believe there’s been a mistake, please contact Loco For Pets Support for assistance.