Return Policy – Loco For Pets
At Loco For Pets, we want you to be completely satisfied with your purchase. If you’re not fully happy with an item, our easy and straightforward return process is here to help. Please read the following policy for all details regarding returns, exchanges, and refunds.
Return Window
We offer a 7-day return window from the day you receive your order. If for any reason you’re not happy with your purchase, you can request a return within this period.
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Return Timeframe: 7 days from the delivery date.
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Condition: Products must be in unused, original condition with all tags and packaging intact.
How to Return an Item
Returning a product is simple and hassle-free. Here’s what you need to do:
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Email Us: Send an email to contact@locoforpets.com
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with your order number and a photo of the item you wish to return.
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Return Authorization: Our customer service team will review your request and provide you with return instructions.
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Ship the Item Back: Follow the instructions provided to send the product back. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or damaged item).
Free Returns (If It’s Our Mistake)
If the return is due to a mistake on our part — for example, you received a damaged item or the wrong product — we will cover the return shipping costs and provide a full refund or replacement as per your request.
Refunds
Once your return has been processed, we will issue a refund to your original payment method. Please note:
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Processing Time: Refunds may take up to 5–7 business days to appear in your account, depending on your bank or payment provider.
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Restocking Fee: We do not charge a restocking fee unless the product is returned in a damaged or used condition.
Exchanges
If you'd like to exchange an item for a different size, color, or product, please follow the same steps as a return. We will assist in finding a suitable replacement, but exchanges are subject to availability. If the product is unavailable, a refund will be issued.
Return Address
Once your return is approved, we will provide the return address in the return instructions.
Exceptions to the Return Policy
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Sale Items: Items purchased during a sale or promotional period may be subject to different return conditions.
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Personalized Items: Personalized or customized products are non-returnable unless damaged or defective.
Contact Us
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to get in touch:
📩 Email: contact@locoforpets.com
🕒 Business Hours: Monday to Friday, 9:00 AM – 6:00 PM
Final Notes
Our goal is to make the return process as simple and straightforward as possible. We’re committed to providing high-quality products and excellent customer service. If there’s any issue with your order, our team is here to ensure a fast resolution. Thank you for shopping with Loco For Pets!
