Terms & Conditions
Last updated: June 2026
Welcome to Loco For Pets. By accessing our website or placing an order, you agree to these Terms & Conditions. Please read them carefully before using our website or purchasing from us.
1. General Information
Loco For Pets is an online pet products store operated from Portugal. We curate playful, practical and carefully selected pet products for customers in eligible countries and regions.
These Terms & Conditions apply to all visitors, users and customers of Loco For Pets. If you do not agree with these terms, please do not use our website or place an order.
2. Products and Availability
We do our best to ensure that product descriptions, images, prices and availability are accurate. However, occasional errors, delays or stock changes may occur.
If a product becomes unavailable after you place an order, we may contact you to offer an alternative product, wait for restock, or issue a full refund for the unavailable item.
Product colours, sizes and packaging may vary slightly depending on screen settings, supplier updates or product batches.
3. Pricing and Payments
Prices are shown in U.S. dollars (USD) by default, unless another currency is displayed based on your location or market settings.
Prices may change without notice. The final price, including any applicable taxes, shipping fees or discounts, will be shown during checkout before you complete your order.
Payments are processed securely through approved third-party payment providers. By submitting payment information, you confirm that you are authorized to use the selected payment method.
4. Shipping and Delivery
Loco For Pets works with trusted fulfillment and logistics partners to deliver orders to eligible countries and regions available at checkout.
Some products may ship from different fulfillment locations and may arrive in separate packages. Delivery times vary depending on the product, destination, carrier conditions, customs processing and other factors outside our control.
Estimated shipping times, processing times and shipping costs are explained in our Shipping Policy. By placing an order, you agree to the shipping terms shown on our website and during checkout.
You are responsible for providing a complete and accurate shipping address. Loco For Pets is not responsible for delays, failed deliveries or lost packages caused by incorrect or incomplete address details provided by the customer.
5. Customs, Duties and Import Fees
International orders may be subject to customs duties, import taxes or other fees depending on your country’s laws and regulations.
Unless these charges are collected during checkout, they are the customer’s responsibility. Loco For Pets is not responsible for customs delays or additional charges applied by local authorities.
6. Returns, Exchanges and Refunds
If you need to return an item, request a refund or report an issue with your order, please refer to our Return Policy for full instructions.
Items should be returned in their original condition and packaging unless they arrived damaged, defective or incorrect. Some items may not be eligible for return for hygiene, safety or other reasons explained in our Return Policy.
Nothing in these Terms & Conditions limits any consumer rights you may have under applicable laws in your country or region.
7. Order Issues, Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery at contact@locoforpets.com.
To help us resolve the issue quickly, please include your order number, a brief description of the issue and clear photos of the item, package and shipping label where applicable.
8. Use of Our Website
You agree not to misuse the Loco For Pets website or interfere with its operation. Prohibited activities include, but are not limited to, attempting to access restricted areas, scraping data, introducing malicious code, committing fraud, or using the website in a way that may harm Loco For Pets or other users.
9. Intellectual Property
All content on this website, including text, images, logos, graphics, design elements and branding, is owned by or licensed to Loco For Pets and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify or use our content for commercial purposes without prior written permission.
10. Third-Party Links and Services
Our website may include links to third-party websites, payment providers, tracking services or other external tools. These third parties operate independently from Loco For Pets.
We are not responsible for the content, policies, security or practices of third-party websites or services.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Loco For Pets shall not be liable for indirect, incidental, special or consequential damages arising from the use of our website, products or services.
We do not guarantee that our website will always be available, error-free or uninterrupted. We may update, suspend or modify parts of the website at any time.
12. Changes to These Terms
We may update or modify these Terms & Conditions from time to time. Any changes will be posted on this page with an updated “Last updated” date.
Your continued use of our website after changes are posted means you accept the updated terms.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Email: contact@locoforpets.com
Loco For Pets is operated from Portugal and works with trusted fulfillment and logistics partners to serve customers in eligible countries and regions.
