Shipping Policy – Loco For Pets
At Loco For Pets, we want every customer to understand how shipping works before placing an order. We work with trusted fulfillment and logistics partners to deliver curated pet products to customers in the countries and regions available at checkout.
Some products may ship from different fulfillment locations. This allows us to offer a wider selection of pet toys, accessories and essentials, but it also means that delivery times may vary depending on the item, destination and carrier conditions.
Shipping Rates
We offer simple, flat-rate shipping for eligible orders:
Shipping rates are shown at checkout and may vary by destination and promotion.
Free Shipping Offers:
From time to time, we may offer free shipping promotions, such as free tracked shipping on qualifying orders. Any active free shipping offer, minimum order value or promotion requirement will be shown on the website or during checkout.
Processing Time
Orders are usually processed within 1–3 business days after purchase.
Orders placed after business hours, during weekends or on public holidays may begin processing on the next business day.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking details whenever tracking is available.
Estimated Delivery Times
Delivery times vary depending on your country, product availability, fulfillment location and carrier conditions.
Estimated delivery windows:
United States: 7–12 business days
Europe: 7–15 business days
Canada: 10–15 business days
Australia & New Zealand: 10–15 business days
Other eligible destinations: 10–20 business days
These are estimated delivery windows, not guaranteed delivery dates. Occasional delays may occur due to customs clearance, seasonal volume, local carrier delays, weather conditions or other events outside our control.
Fulfillment & Shipping Partners
Loco For Pets works with trusted fulfillment and logistics partners to ship orders safely and efficiently.
Depending on the product and destination, orders may be shipped through partners such as 4PX Express, Yanwen Express or other tracked international carriers.
Multiple Packages
If your order includes more than one item, your products may be shipped separately and may arrive in different packages.
This can happen when items are fulfilled from different locations or become available at different times. If this occurs, you may receive more than one tracking update.
Order Tracking
When tracking is available, we will send your tracking number by email after your order has shipped.
Tracking updates may take a few days to appear after the carrier receives the package. If your tracking has not updated for several days, please contact us and we’ll be happy to help.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes or other fees depending on your country’s laws and regulations.
Unless these charges are collected at checkout, they are the customer’s responsibility. Loco For Pets is not responsible for customs delays or additional fees charged by local authorities.
Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order.
Loco For Pets is not responsible for delays, failed deliveries or lost packages caused by incorrect or incomplete shipping details provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at contact@locoforpets.com. We will do our best to help, but we cannot guarantee address changes after an order has been processed.
Missing, Delayed or Damaged Orders
If your order arrives damaged, if you receive the wrong item, or if you believe there is an issue with your shipment, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
Your order number
A brief description of the issue
Clear photos of the item, package and shipping label, if applicable
If the issue was caused by damage, an incorrect item or an error on our side, we will work with you to provide an appropriate solution, such as a replacement or refund.
Need Help?
If you have any questions about your order, shipping or delivery time, please contact us:
Email: contact@locoforpets.com
Our customer support team is available Monday to Friday and usually replies within 24–48 business hours.
Returns & Exchanges
For details about returns, exchanges and refunds, please refer to our Return Policy.
Thank you for choosing Loco For Pets. We’re here to help you find playful, practical and carefully selected products for the pets you love.
